Orders & Products
Do you offer indoor or outdoor furniture?

Solterra specializes in outdoor furniture designed for patios, decks, gardens, and poolside spaces. Many pieces can also be used indoors depending on your styling preference.
Are your items weather resistant?

Yes. Our furniture is selected with outdoor durability in mind. Materials such as teak, aluminum, concrete, and performance fabrics are designed to handle sun exposure and everyday outdoor conditions. We still recommend using covers or storing cushions during harsh weather to extend longevity.
Do items require assembly?

Some pieces may require light assembly. If assembly is needed, instructions and hardware are included.

Processing Time
How long does it take to process my order?

Orders are typically processed within 15–20 business days. Processing includes order verification, preparation, and packaging.

For larger furniture pieces, processing may take slightly longer due to handling and logistics coordination.

Shipping
Do you offer free shipping?

Shipping costs are calculated at checkout based on your location and item size. Some items may include free shipping promotions.
How long does shipping take?

Estimated delivery time is typically:

  • Processing: 7–10 business days
  • Shipping: 5–12 business days
  • Total estimated delivery: 12–22 business days

Larger furniture items may require freight delivery and can take slightly longer.
Do you ship large furniture items?

Yes. Larger items may ship via freight carrier. These deliveries are typically curbside drop-off.
Will I receive tracking?

Yes. Once your order ships, tracking information will be sent to your email.
Do you ship internationally?

Shipping availability depends on the item. If international shipping is available, rates will appear at checkout.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resellable condition.
Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
How do I start a return?

Contact us with:

  • Your order number
  • Reason for return
  • Photos (if damaged or incorrect)

We’ll provide return instructions.
Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After this window, the order may already be in processing.